Legal
Refund & Cancellation Policy
You can cancel a SchoolTrack subscription at any time from your account. A subscription cancelled within 7 days of the first payment is refunded in full. After that, cancelling stops the next renewal and the period you have paid for runs to its end.
Last updated: 5 September 2026
Free trial
Paid plans include a 7-day free trial. Nothing is charged during the trial and you can stop at any point within it without paying. We ask for payment only when the trial ends and you choose to continue.
Cancelling
You can cancel from Profile → Subscription in the app, or by writing to hello@schooltrack.in from the email address on the account.
Cancelling stops any further billing. Your access continues to the end of the period you have already paid for — we do not cut off a service you have paid for.
Refunds
- First payment, within 7 days — refunded in full, no reason needed.
- After 7 days — the current period is not refunded, and cancellation takes effect at the end of it.
- Yearly and quarterly plans after 7 days — on request we refund the unused whole months, less any month already begun.
- Duplicate or incorrect charge — refunded in full as soon as we can confirm it.
- Service unavailable for a prolonged period through our fault — refunded pro rata for the affected days.
How to request a refund
Write to hello@schooltrack.in from the email address on the account, with the registered mobile number and the payment reference. We acknowledge every request within 2 working days.
When you get the money
Approved refunds go back to the original payment method — the same card, UPI ID or bank account the payment came from. We cannot refund to a different account.
We start the refund within 5 working days of approving it. Your bank or card issuer then takes a further 5 to 10 working days to post it, which is outside our control.
What is not refundable
- Periods already used, except where the service was unavailable through our fault.
- Charges on an account closed for breach of our Terms of Service.
- Amounts a school has collected from parents directly — that is between the parent and the school.
Van fares are not part of this
Where a parent finds a van driver through SchoolTrack, the van fare is agreed and paid between the parent and the driver. We do not collect it and cannot refund it. This policy covers the SchoolTrack subscription only.
Questions
Anything about a payment or a refund: hello@schooltrack.in or +91 84485 23313.