Legal
Service Delivery Policy
SchoolTrack is a software service delivered online. There is nothing physical to ship. Access is activated immediately after a successful payment, on the same account and mobile number used to subscribe.
Last updated: 5 September 2026
No physical shipment
SchoolTrack is delivered entirely over the internet. We do not ship goods and no delivery charges apply. This page exists because online payment providers require a delivery policy to be published, and to say plainly how and when you get what you have paid for.
When access begins
Access opens as soon as the payment gateway confirms a successful payment — normally within a few seconds. A confirmation appears in the app and a receipt is emailed to the address on the account.
If a payment succeeds at your bank but access has not opened within 30 minutes, write to hello@schooltrack.in with the payment reference and we will resolve it. We will not ask you to pay twice.
How the service reaches you
- Parents — through the parent app, which opens in any browser and can be added to the home screen. No app store download, nothing to update.
- Drivers — through the driver app on Android, installed from the link on our sign-in page.
- Schools and van operators — through the administration panel in any browser.
Where we serve
SchoolTrack is available across India. Because the service is delivered online there is no delivery area limit, and nowhere that delivery takes longer.
If something goes wrong
If you cannot reach what you have paid for, contact hello@schooltrack.in or +91 84485 23313. Where we cannot restore access, the payment is refunded under our Refund & Cancellation Policy.